Communications and Telecoms Support

A faulty telephone system not only disrupts your day to day business operation but can also influence a customer’s perception of your organisation. Hearing an unobtainable tone, intermittent static or a muffled voice at the other end of the line isn’t going to reassure your customer or help your team win new business.

At HTL customer service and support are at the heart of our business, we excel in delivering flexible and cost effective support solutions tailored to individual business needs. We combine a proactive and reactive approach to ensure your communications achieve maximum uptime.

When an issue does arise, whether a fault with a telephone handset or microphone, an error with video conferencing or VOIP software, a faulty socket or cable in the office or a problem with the phone line itself, our experienced support engineers are on hand to provide remote support or an onsite visit to remedy the problem swiftly.

What does Telecoms Support include?

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  Telephone Hardware Support

  Repair, upgrade and replacement of faulty equipment including handsets, microphones, desktop conference systems

• Telecom Provider Management

  We liaise with telecom providers such as Avaya, BT, Cable & Wireless, Colt and XLN to remedy line faults.

  
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  Telecom Implementation

  Setup, configuration and on-going support of VOIP and digital telephone systems from suppliers such as Avaya and 3CX.

• End User Support

  Remote and on-site support providing help and advice on using your telephone hardware and software.