How we Rate Performance
Customer Service is paramount to all the team at HTL. We pride ourselves on maintaining a ‘can do attitude’ at all times. More importantly we take extreme care to ensure we live up to our clients expectations, by recording all our work in a state of the art database.
We pay particular attention to how long it takes to respond to a client, both over the phone and when called to site. Our Technical Director monitors the percentage of first time fixes which is typically 100% or very close. Finally we ask all our clients how happy they are when we close a call. This results in a client satisfaction statistic.
Engineers, Customer Service Staff and Directors review this information together on a regular basis, and our state of the art database system can generate detailed reports.
Please tell us if you are not happy. We will do something about it, we promise!
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How our clients rate us
Our CRM database automatically updates our performance stats on the front page of our website so all our clients can see how we are performing.
